On walking up to ask a question or sort a concern, they often stared or looked at each other rather than embracing the customers and giving the customer the best experience. While out lodging was excellent and it was great being near the entrance to Yosemite, and having a nice pool and Spa, a couple things kept them from getting 5 Stars: The reception staff, who tended to be younger, were just not that excited for folks to show up or walk by, and literally didn't seem to want to say hello unless you said it first. Excellent mattress and the room was really nice, comfortable, and large. We had our room cleaned only the first night then we went down and told them we didn’t want them to anymore, they took dirty towels in the floor and rehung them up didn’t change the bed sheets so I’m not exactly sure what that service entails. Lastly, the house keeping, when we checked in it almost seemed like they tried to detour us from wanting our room clean, but again for being somewhere for a week, spending $$$, and hiking all day, it’s nice to come back to a clean bed, towels and room. Changing rooms on the second day meaning packing everything up and unpacking everything twice, it was worth it for the pool view though and I do understand our choice to do so. We asked to change our room as we were put in a “forest view” basically the service road corner… it happened but it took some effort. For spending 1800, we took our luggage to our room, which could definitely use some love, scuff baseboards, dirty walls, very uncomfortable and what felt like old spring mattresses, and pillows with zero support or comfort. Hilton Tulum Riviera Maya All-Inclusive Resort.Hilton Hawaiian Village Waikiki Beach Resort.Hotels near Groveland Yosemite Gateway Museum.Hotels near Pine Mountain Lake Golf Course.Hotels near Rush Creek Lodge at Yosemite.
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